Last Updated: November 2025
Thank you for shopping with Eureka Mills (Pty) Ltd.
We are committed to delivering your order efficiently, safely, and with the same care we put into every bag of flour we mill.
This policy outlines how we handle shipping, delivery, and payments for all online orders placed through www.eurekamills.co.za.
We currently offer the following delivery methods across South Africa:
Please note: Delivery times may be affected by peak seasons, public holidays, or unforeseen courier delays.
Once dispatched, you’ll receive:
If you haven’t received your tracking details within three (3) working days of placing your order, please contact marketing@eurekamills.co.za
We currently deliver to most towns and cities within South Africa.
If your address falls outside our standard delivery zones, our team will contact you to arrange an alternative delivery method or offer a refund.
If you’re purchasing in bulk (typically 500kg or more), please use the Bulk Order Form on our website.
Bulk deliveries are managed separately through our logistics partners, with custom shipping arrangements and pricing.
Please double-check your delivery information at checkout.
If a delivery fails due to an incorrect address provided by the customer, redelivery fees may apply.
Orders that remain uncollected from lockers after the collection window will be returned to us and can be resent at the customer’s expense.
If your order arrives damaged, incomplete, or goes missing in transit, please notify us within 48 hours of receipt at marketing@eurekamills.co.za
We will investigate with our courier partners and, where appropriate, send a replacement or issue a refund.
All online payments are handled securely through PayFast, one of South Africa’s leading online payment gateways.
Accepted Payment Methods:
For more information about PayFast’s security and fraud prevention measures, please visit www.payfast.co.za
Many Eureka Mills products are available in-store at leading retailers and independent distributors nationwide (e.g. SPAR, Pick n Pay, Food Lover’s Market).
These in-store purchases are managed separately and not part of our online delivery network.
If you have any questions about your order, delivery, or payment, please reach out to our team:
📍 Heidelberg, Western Cape, South Africa
