Privacy Policy

Last Updated: November 2025

At Eureka Mills (Pty) Ltd, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your data when you visit or shop from our website: www.eurekamills.co.za.

By using our website, you agree to the terms outlined below.

1. Who We Are

Eureka Mills (Pty) Ltd is a South African company that produces and sells stoneground flour and related products.
We operate this online store to provide our customers with a convenient, direct way to purchase Eureka Mills products.

Registered Address: Heidelberg, Western Cape, South Africa

Email: marketing@eurekamills.co.za

Phone: +27 (0)28 722 1884

2. Information We Collect

We collect only the information necessary to provide our services effectively. This includes:

2.1. Personal Information

Collected when you place an order, create an account, or contact us:

Full name
Email address
Phone number
Billing and delivery address

2.2. Payment Information

We do not store your credit or debit card details. All payments are processed securely through our approved payment gateway provider.

2.3. Website Usage Information

Collected automatically through cookies and analytics tools:

IP address and browser type
Pages visited and time spent on the site
Device type and operating system

2.4. Optional Information

If you subscribe to our newsletter, download recipe books, or participate in surveys, we may collect:

Your name and email address
Preferences or feedback you choose to share

3. How We Use Your Information

We process your personal information for the following purposes:

To process and deliver your orders
To communicate order updates and respond to your enquiries
To manage your account and preferences
To send marketing emails or recipe newsletters (only if you’ve opted in)
To improve our website, products, and customer experience
To comply with legal and tax obligations under South African law

We will never sell or rent your personal data to third parties.

4. Sharing of Information

We may share limited information with trusted third parties who help us operate our business, including:

Payment gateways for secure payment processing
Courier and logistics partners to deliver your orders
IT and analytics providers who help us improve our systems and website performance

All third parties are required to comply with POPIA and handle your information securely and confidentially.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience.
Cookies help us:

Remember your cart and login details
Analyse website performance and visitor trends
Personalise your browsing experience

You can manage or disable cookies in your browser settings, but some features of the website may not function properly without them.

6. Marketing Communication

We only send marketing emails (such as product updates, promotions, or recipe newsletters) if you have opted in to receive them.

You may unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your information against loss, theft, and unauthorised access.
This includes secure servers, encryption where applicable, and limited employee access based on role and necessity.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

Request access to your personal data
Correct or update inaccurate information
Object to direct marketing
Request deletion of your data, where legally permissible
Lodge a complaint with the Information Regulator of South Africa

Contact details for the Information Regulator:

Website: https://www.justice.gov.za/inforeg/

Email: inforeg@justice.gov.za

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purpose it was collected for (e.g., completing your order)
Comply with legal, accounting, or tax requirements

After this period, data is securely deleted or anonymised.

10. Changes to This Policy

Eureka Mills may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices.
The most current version will always be available on this website, with the effective date listed above.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at:

📧 marketing@eurekamills.co.za

📞 +27 (0)28 722 1884

📍 Heidelberg, Western Cape, South Africa